Tonier Cain-Muldrow is a trauma survivor and internationally recognized trauma informed care expert. Tonier's work has focused on heightening awareness of the characteristics and effects of trauma and improving the performance of service providers, businesses, government agencies and others who interact with trauma victims and survivors. Trauma blind-spots distort perceptions, lead to costly mistakes and limit the possibilities of victims and survivors. Tonier illuminates a reality in the shadows that costs businesses in turnover and customer relations, undermines the effectiveness of public agencies and care providers and artificially constrains the prospects of people who deserve understanding and genuine opportunities.